Privacy Policy

At luluqiy.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our custom cabinet services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We may collect several types of information from and about users of our website, including:

• Personal Information: This includes your name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline when you provide it to us, such as when requesting a custom cabinet quote.
• Order Information: Details about your custom cabinet orders, including specifications, dimensions, materials, and design preferences.
• Technical Information: When you visit our website, we may automatically collect certain information about your equipment, browsing actions, and patterns, including your IP address, browser type, operating system, referring/exit pages, and clickstream data.
• Usage Information: Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.

2. How We Collect Your Information

We collect information from you in the following ways:

• Direct Interactions: Information you provide when filling out forms on our website, placing an order, requesting a quote, subscribing to our newsletter, or corresponding with us.
• Automated Technologies: As you navigate through our website, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment and browsing actions.
• Third Parties: We may receive information about you from third parties including business partners, analytics providers, and search information providers.

3. How We Use Your Information

We use the information we collect about you for various purposes, including:

• Providing, maintaining, and improving our website and services
• Processing and fulfilling your custom cabinet orders
• Communicating with you about your order, including confirmation and status updates
• Sending you promotional materials about our products and services
• Responding to your inquiries and customer service requests
• Analyzing usage patterns to enhance user experience
• Protecting our website, services, and users from fraudulent or unlawful activity
• Complying with legal obligations

4. Legal Basis for Processing Your Information (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal information for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you (e.g., to fulfill your custom cabinet order).
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your rights and freedoms.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service Providers: Third parties who provide services on our behalf, such as payment processing, order fulfillment, and website hosting.
• Business Partners: Companies with whom we partner to offer joint promotional offers or related products and services.
• Legal Authorities: When required by law or to respond to legal process, to protect our rights, or to protect the safety of our users or others.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information.
• Rectification: The right to request that we correct any inaccurate or incomplete personal information.
• Erasure: The right to request the deletion of your personal information under certain circumstances.
• Restriction: The right to request that we restrict the processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to the processing of your personal information.
• Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information.

9. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the bottom of this page. You are advised to review this Privacy Policy periodically for any changes.

Effective Date: May 15, 2023